Photo de profil

Vincent LAFFEACH


French, Married, 38 years



👨‍🌾 IT SUPPORT SPECIALIST — 19 YEARS OF EXPERIENCE


I am a true digital gardener, watering, pruning and nurturing computer parks with love and attention, while providing first class support to users lost in this technological jungle

❒ vincent.laffeach@gmail.com
❒ +33 6 60 12 90 51
❒ www.prosta.fr

EXPERIENCE

💼Individual Entrepreneur in IT Support (since 2015) ↴


PROSTA www.prosta.fr — Europe (remote work)
❒ Preventive, curative and evolutionary remote maintenance of computer parks
❒ User support, training and information
❒ Outsourcing of IT support for representative offices

  • Monitoring the installation, configuration and maintenance of computer equipment (hardware and software)
  • Support for getting started with this equipment and assurance of software support
  • Managing incident tickets according to their priorities and ensuring user satisfaction
  • Ensuring the maintenance of tracking files and the execution of maintenance procedures
  • Setting up Multi-Factor Authentication (MFA) and monitoring Mobile Device Management (MDM)
  • Awareness of cybersecurity issues among users.

💼IT Support Technician 3 years (2011—2014) ↴


RANET — Moscow, Russia
❒ User support, training and information
❒ Network administration and technical support
❒ Prospecting and development of the company's clientele.



💼IT Support Technician 5 years (2006—2011) ↴


NEPHIS Informatique — Honfleur, France
❒ User support, training and information
❒ Repair of computer systems and networks (preventive and curative maintenance)
❒ Installation and networking of computer parks (definition of typology, cabling)
❒ Management of hardware and software needs (definition and taking orders)
❒ Creation, redesign and management of websites.



💼Trainee Webmaster 4 months (2006) ↴


NEPHIS Informatique — Honfleur, France
❒ Dynamic redesign of sites, editorial management and animation, evaluation and monitoring of content quality
❒ Creation of an e-commerce website and an back-office, implementation of a secure payment system
❒ Sale and assembly of microcomputers
❒ Preventive and curative maintenance.



💼Trainee Webmaster 3 months (2005) ↴


OREP Editions — Bayeux, France
❒ SEO and website positioning & optimization
❒ Technical monitoring and updating of website content
❒ User support, training and information.


SKILLS

🎨IT ↴


❒ Locate and diagnose anomalies (application of a test procedure)
❒ Carry out the standard exchange or repair of defective elements
❒ Maintain equipment, in particular by cleaning, adjustment, control
❒ Advise and technically assist the user by integrating data related to his professional environment
❒ Mastery of DTP software (Photoshop, Illustrator), Multimedia creation (Canva)
❒ Knowledge of web languages (HTML, CSS, PHP, MySQL, Javascript)
❒ Knowledge of website administration and maintenance
❒ Knowledge of social networks and the editorial rules of the websites
❒ Notions of webmarketing techniques (referencing, e-mailing...), acquisition and audience measurement tools
❒ Design and writing of media, communication follow-up.

🎨Commercial ↴


❒ Mastery of the commercial approach and customer satisfaction
❒ Sense of organization and contact
❒ Adaptability and flexibility.

🎨Teaching ↴


❒ Prepare lessons and establish the appropriate educational progression
❒ Follow and advise the learner in his support for change
❒ Know how to meet the needs of the learner, be attentive and be patient.

🎨Languages ↴


FrenchEnglishRussian
❒ native language     ❒ professional competence     ❒ full professional capacity
                                                                                             

EDUCATION

👨‍🎓Professional License Networks & Telecommunications specialty Design and Production of Multimedia Services and Products (2005—2006) ↴


University Institute — Laval, France
❒ Training of multimedia project manager assistants capable of designing and producing products and services implementing Information and Communication Technologies (ICT) in the company.



👨‍🎓University Diploma in Technology Services and Communication Networks (2003—2005) ↴


University Institute — Saint-Lo, France
❒ Training in the creation of multimedia products using computer tools associated with New Information and Communication Technologies.



👨‍🎓Baccalaureate in Economics and Social science (2003) ↴


General High School Marcel Gambier — Lisieux, France
❒ Honorable mention.



Interests

🌳Nature 🏀Team Sports 📖Biblical Principles


Download the resume 💾