Terms and
Conditions

1. PURPOSE AND SCOPE

These Terms and Conditions (T&Cs) govern the contractual relationship between VINCENT LAFFEACH (EI), hereinafter referred to as "the Provider", and any natural or legal person, hereinafter referred to as "the Client", wishing to benefit from the consulting and IT services offered on the website.

2. QUOTATION AND ORDER

All services are subject to a prior quotation sent by the Provider. The order is considered firm and final once the Client expresses agreement by:

• - Signing the quotation (manually or electronically);
• - Or an unequivocal written confirmation sent by email (e.g., "Approved", "Confirmed");
• - Or the full or partial payment of the service. Acceptance of the quotation implies unreserved acceptance of these T&Cs.

3. RATES AND PAYMENT

Price: Prices are indicated in Euros.

VAT: "VAT not applicable, article 293 B of the CGI (French General Tax Code)".

Payment Terms: Payment for services is made by bank transfer or via the Revolut Pro secure payment link provided by the Provider when the invoice is sent.

Deadlines: Unless otherwise stated, invoices are payable upon receipt or according to the schedule provided in the quotation.

Late Payments (B2B only): Penalties equal to the ECB refinancing rate plus 10 percentage points, and a fixed indemnity of €40 for recovery costs. The Provider reserves the right to claim additional compensation if the actual costs incurred exceed this fixed amount.

4. RIGHT OF WITHDRAWAL (SPECIFIC TO B2C - INDIVIDUALS)

In accordance with the Consumer Code, individual Clients have a 14-day withdrawal period.

Exception: If the Client requests immediate execution of the service before the end of the period, they expressly waive their right of withdrawal.

Exercise: Withdrawal must be notified by email or registered mail.

5. OBLIGATIONS AND LIABILITY

Obligation of Means: The Provider undertakes to perform its IT support services with reasonable care and skill, in accordance with industry standards. The Provider is bound by an performance of means, not an obligation of result.

Data Backup: It is the exclusive responsibility of the Client to perform a backup of their data before any technical intervention. The Provider shall not be held liable for any loss of data.

Limitation (B2B): The Provider's liability is limited to the amount (excluding VAT) paid by the Client for the specific assignment in question.

6. INTELLECTUAL PROPERTY

The transfer of ownership of deliverables (code, reports, analyses) only becomes effective after full payment of the price by the Client. Until that date, the Provider remains the owner of the copyright of their creations.

7. PERSONAL DATA (GDPR)

The Provider collects data necessary for order management. In accordance with the General Data Protection Regulation (GDPR), the Client has the right to access, rectify, and delete their data by contacting the Provider at contact@prosta.fr.

8. DISPUTES AND MEDIATION

B2C (Individuals): In the event of a dispute, the Client and the Provider will strive to resolve it amicably (the Client shall first send a written complaint to the Provider). In the absence of an amicable agreement or response from the Provider within one (1) month, consumer Clients (as defined in article L.612-2 of the French Consumer Code) have the option to refer the matter free of charge to the competent mediator: La Société Médiation Professionnelle (Address: Alteritae, 5 rue Salvaing, 12000 Rodez, France - Website: www.mediateur-consommation-smp.fr). Additionally, for customers within the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform available at: ec.europa.eu/consumers/odr/.

B2B (Professionals): Any dispute relating to the interpretation or execution of these terms shall fall under the exclusive jurisdiction of the Commercial Court of Lisieux.

9. APPLICABLE LAW

This contract is governed by French law. In the event of a dispute, the French version of these T&Cs shall prevail.